We are committed to ensuring you get the right care, from the right healthcare professional, at the right time.

To give you the best flexibility, we offer a range of telephone, video, and face-to-face appointments to help you manage both new health changes and long-term conditions.

Working Together for Your Health
Our clinical team is here to look after your everyday health concerns and long-term medical needs.  Depending on your needs, your care may include:

• Practical advice on how you can safely manage symptoms at home.
• Treatment or procedures carried out here at the surgery.
• A referral to specialised local healthcare services.

Continuity of Care
Patients may request to see the doctor of their choice, and it is usually beneficial to see the same doctor for ongoing or long-term conditions. However, when an appointment is needed urgently, it may not always be possible to see your usual doctor.

Our Promise to You
We make every effort to run our clinics on time. However, medical emergencies do happen, and appointments may occasionally overrun. Thank you for your patience and understanding if you are kept waiting.

Routine GP appointments can be booked up to several weeks in advance. We recommend booking as early as possible if you wish to see a preferred doctor.

Wherever possible, please use our online booking options for routine GP appointment requests. Using online services helps keep our phone lines free for patients who need urgent medical assistance or those who are unable to access the internet.

Booking an Appointment with a Nurse or Pharmacist

Scroll down for your online options for requesting a routine GP appointment.

When booking a routine appointment, you may be offered a video consultation with a LIVI GP.

• Speed: LIVI appointments are often available within a few dayss
• Security: LIVI GPs have full, secure access to your NHS medical records just like our in-house staff.

For more information, read our LIVI Remote GP Consultations Guide.

If you no longer need your appointment, please let us know as soon as possible so we can offer it to another patient who needs it.

• Appointments within the next 24 hours: Please call Reception directly on 01297 445777 or 01297 443399.
• Appointments more than 24 hours away: You can cancel quickly through your SystmOnline Patient Access account or using our Online Appointment Cancellation Form.

Note: Please arrive on time for your appointment. If you arrive late, we may not be able to see you, and you will need to rebook for another day.

Help us to help you and other patients by considering the following points:

• One appointment per person: Separate appointments must be booked if more than one family member needs to be seen.
• Check-in on arrival: Always inform Reception or use the self-check-in touchscreen when you arrive.
• Be prepared: Write down your symptoms or questions in advance so you don't forget them.
• Bring support: You are welcome to bring a partner, family member, or friend to your appointment.
• Check for results first: If you are visiting to discuss test results or hospital letters, please call Reception beforehand to confirm we have received them.
• Paperwork: Appointments are not always required for insurance forms or Fit Notes (sick notes). Please ask at Reception first.
• Face Masks:  We no longer require all patients to wear face masks. However, we ask that you wear a face covering if you are attending the surgery with respiratory or cold symptoms to protect vulnerable patients.

We encourage you to come to our surgery; we have the best equipment and facilities here to treat you. You should only request a home visit if:

• You are housebound.
• You have a medical condition that stops you from travelling.
• You are genuinely too unwell to travel.
• Please note that most children can be brought safely to the surgery by car, taxi, or pushchair.

If you require a home visit, please call before 10:00 am on 01297 445777 or 01297 443399.

When you call, please provide the receptionist with:

• The patient’s name, address, date of birth, and any home entry codes.
• Your name, contact details, and relationship to the patient (if calling on behalf of someone else).
• A brief summary of the symptoms to help the doctor assess clinical urgency.

Text Reminder Service

We can send you appointment confirmations and reminders directly to your mobile phone. To opt-in, complete our SMS Text Reminder Consent Form.

Please remember to keep your details up to date using our Change of Contact Details Form if you change your mobile number, address, or email.

Chaperones

All patients are entitled to have a chaperone present for any consultation, procedure, or examination. You can bring a person of your choice, or we can provide a fully trained, DBS-checked member of staff. Please request a chaperone when booking your appointment whenever possible.

Interpreters

If you require a language or British Sign Language (BSL) interpreter, please inform us at the time of booking so we can arrange this service for your appointment.

Facilities 

We want your visit to the practice to be as comfortable, safe, and accessible as possible. Whether you are arriving by public transport, attending with young children, or require extra communication support, we have a range of facilities designed to accommodate your needs.

Read more about our clinic accessibility and on-site amenities.